Monthly onsite visit and 24/7 remote helpdesk for 35-person insurance brokerage. Average ticket resolved in 11 minutes.
Westbury, Nassau County
IT Support
IT Support in Long Island
When your team can't work, every minute matters. Our IT support combines a real US-based help desk you can call, a remote tool that fixes most issues in minutes, and dispatched onsite technicians for anything hardware-related. We support 1 to 250 users, Windows, Mac, and mixed-fleet environments.
- Tickets resolved in 11 minutes on average
- Zero tickets left in queue overnight
- Real human, not a script-reading bot
- Available add-on or part of managed IT plan
4.9/5 Rating
61+ verified reviews
15-Min Response SLA
Critical issues, business hours
SOC 2 Aligned
Security controls + processes
340+ Clients
Served on Long Island since 2012
Microsoft Silver PartnerCompTIA Managed Services Trustmark+Datto Blue Diamond PartnerCisco Certified SMB PartnerBBB A+ AccreditedSOC 2 Type II Compliant Processes
What's included
Everything you get when you hire us for it support.
Flat scope, written SLA, no surprise add-ons. If something isn't in the list, ask — we'll tell you whether it's in scope or quote it separately before any work starts.
Response SLA
Critical issues touched within 15 minutes during business hours. 24/7 emergency line for active outages.
US-based help desk (no offshore call center)
15-minute response SLA on critical issues
Same-day onsite dispatch in Nassau and Suffolk
Remote support via secure session
After-hours and 24/7 emergency line
Asset tracking and warranty management
Live phone, chat, email, and portal tickets
How we deliver
A standard playbook, tuned to your business.
We've run it support & helpdesk engagements for over a decade. Same playbook, customized to your environment, executed by the same team that takes the support tickets after.
- 1
Assessment
Map your current state in week one. Document gaps and quick wins.
- 2
Plan
Written scope, SLA, and timeline. No work begins without sign-off.
- 3
Execute
Senior engineer leads delivery with junior support. Daily updates.
- 4
Operate
Monitoring, monthly reporting, quarterly review.
Recent it support jobs
Real Long Island work, last 90 days.
Helpdesk contract for 18-person CPA firm during busy season. 100% tickets resolved before 4-hour SLA.
Commack, Suffolk County
Resolved chronic VPN connectivity issues for 30-person hybrid workforce. Zero complaints in 6 weeks post-fix.
Islip, Suffolk County
Service area
IT Support & Helpdesk delivered across all of Long Island.
FAQ
IT Support questions, answered.
More IT services
Related services we deliver.
Managed IT Services
Proactive 24/7 IT management for Long Island businesses. Monitoring, helpdesk, patching, and security in one flat-rate plan.
Learn more
Cybersecurity
Layered cybersecurity built for Long Island small businesses. EDR, MFA, dark web monitoring, employee training, and 24/7 SOC.
Learn more
Cloud Services
Cloud migration and ongoing management for Microsoft 365, Azure, and AWS. Plan, migrate, and run without downtime or surprise bills.
Learn more
We fix IT before it breaks your business.
Ready to talk about it support?
Free assessment, written scope, real plan. Senior engineer on the line within 15 minutes.
Service Level Agreements
- 15-Min Response Guarantee
- 99.9% Uptime SLA
- No Long-Term Contracts
- 100% US-Based Technicians
Backed by Microsoft Silver, CompTIA Trustmark+, and Datto Blue Diamond.