Question 1

What does an IT company on Long Island actually charge?

Accepted Answer

For most Long Island small and mid-size businesses, full managed IT runs $65–$100 per user per month. Our small-business tier (1–25 users) ranges $800–$2,500 a month. Hourly help desk is $165–$185 if you don't need full management.

Question 2

How fast can you actually respond when something breaks?

Accepted Answer

Critical issues — anything stopping work for one or more users — get touched within 15 minutes during business hours and within 30 minutes on the 24/7 emergency line. Average ticket resolution across our entire client base is 11 minutes.

Question 3

Are you really US-based?

Accepted Answer

Yes. 100% of our help desk and field engineers work out of our Hicksville office. We do not outsource support, and you will never get routed to an overseas call center.

Question 4

Do you require a long-term contract?

Accepted Answer

No. After an initial 90-day onboarding, every managed IT agreement is month-to-month. If we're not earning your business each month, you walk and we'll help transition documentation.

Question 5

What towns on Long Island do you cover?

Accepted Answer

All of Nassau and Suffolk County. Engineers dispatched daily from Hicksville. We cover the Hauppauge Industrial Park, Mineola, Garden City, Huntington, Melville, Patchogue, and 15+ other towns with on-site SLA inside 90 minutes.

Question 6

Do you support Mac and Windows?

Accepted Answer

Yes. Our help desk supports Windows 10/11, macOS, ChromeOS, iOS, and Android. We also manage mixed-fleet environments common in design studios, law firms, and creative agencies.

Question 7

What's the difference between managed IT and break-fix?

Accepted Answer

Break-fix means you pay us when something breaks — at hourly rates, after the fact. Managed IT means we proactively monitor, patch, and prevent issues for a flat monthly fee. Most clients save 20–40% over their previous break-fix spend in the first year.

Question 8

Do you help with cyber insurance applications?

Accepted Answer

Yes. We complete the technical sections of cyber insurance applications and provide attestation that EDR, MFA, and immutable backups are in place — the controls insurers now require. Several clients qualified for lower premiums after switching.

Question 9

What is a vCIO and do I need one?

Accepted Answer

Virtual or fractional CIO. Same strategic role as a full-time chief information officer — IT roadmap, budget, vendor strategy, risk management — billed for a few hours a month instead of a six-figure salary. Most managed IT plans include vCIO touchpoints.

Question 10

What if we get hit with ransomware?

Accepted Answer

If you're on our managed plan, we have you isolated within 60 minutes, restore from immutable backups within 4 hours, and provide incident response with no hourly cap during the first 48 hours of an active incident.

Question 11

How do you handle compliance — HIPAA, SOC 2, etc.?

Accepted Answer

We deploy controls aligned with HIPAA, SOC 2, NY SHIELD, and NIST CSF as part of standard managed IT. For formal audits or attestation, we partner with a compliance consultant who uses our documentation as the starting point.

Question 12

What's included in onboarding?

Accepted Answer

Week 1: assessment and inventory. Week 2: deploy monitoring, EDR, and patching. Week 3: documentation and helpdesk go-live. Week 4: vCIO kickoff and quarterly cadence. Standard onboarding for under-25-user clients is included; larger or compliance-heavy onboardings are quoted at $2,500–$8,500.

Question 13

Can we cancel?

Accepted Answer

Yes. After the initial 90 days, agreements are month-to-month. We'll always help you transition documentation to whoever's next — that's table stakes.

Question 14

Do you sell hardware?

Accepted Answer

Yes, at distributor cost plus 5%. We don't make our money on hardware markups. Most clients buy direct from CDW or Dell using our spec — we just provide the spec and configuration.

Common questions about Long Island IT services.

Ready to stop fighting your IT?